Torksey and Sheffield Caravans are committed to safeguarding the privacy of our website visitors and customers. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
In the EU’s General Data Protection Regulation (GDPR), personal data is defined as any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
Who Are We?
Torksey Caravans Ltd (referred to as Torksey and Sheffield Caravans) is an authorised dealer of leisure vehicles, including caravans and motorhomes. Swift Group is a registered company established in England and Wales (company number 04344713), whose registered office is based at Torksey Lock in Lincolnshire. Full address details can be found on our contact page.
Torksey and Sheffield Caravans are responsible for and Data Controller of personal information that it receives about you, which might include contact information (postal address, email, telephone), billing history such as invoices and statements, order details and any personal information you have passed through to us. Anonymous IP address and pages visited information is also collected from visitors to the website. Torksey and Sheffield Caravans is a joint Data Controller for the personal information it receives in relation to ownership of Swift products and associated warranties with manufacturers. We may need to pass your details onto third parties who are either contracted to, or part of our group of companies. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to you on our behalf.
Holding Personal Data
The purpose of holding the data is to allow us to fulfil our commitments to provide the agreed products or services to you. We will only hold the minimum data required to perform those services. Billing information is used and held in order to perform billing and account management. We will not share the data with any third party without your express consent or request. We do not sell or pass on your data for the purposes of marketing. The data is held in a secure manner within the EEA using encryption and password protection. Data is stored securely and kept for a maximum time of 15 years. We will delete all information after this time, except where legally obliged to retain it for a set number of years, such as accounting information.
We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy. Torksey and Sheffield Caravans may wish to contact you for marketing purposes; however we would contact you for additional consent for that purpose, if not already given. If you do receive correspondence from us via email, whether sales related or not, we will always give you the option to opt-out. Traffic data collected from the website is used purely for statistical purposes to help analyse traffic flows. This data is not shared with others and is not personally identifiable.
Sharing Personal Data
We may need to pass your details onto third parties who are either contracted to, or part of the Torksey Caravans Ltd group of companies. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to you on our behalf. When the time comes that they no longer require your personal data, they will dispose of this accordingly and in line with our company policy. If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.
Legal Grounds for Processing
The use of your information set out above is permitted under EU data protection law on the basis of principal legal grounds. These include instances where you have consented us to the use your details, and have not withdrawn from this previously. With all our communications, you may withdraw your consent at any time by sending an email, or clicking the unsubscribe link, which we include on all our marketing emails. We may also use your data where necessary to enter into or perform our contract with you, or where we need to use it to comply with our legal obligations. We may also use your data where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting the company and tailoring news and offers to your profile, detecting fraud and criminal activities).
There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the grounds and communicate it to you as soon as possible after becoming aware of the new basis. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Using Personal Data
Processing data constitutes as collecting, storing and using. We will process this data in accordance with the GDPR. We will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary. We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails, email us, or you can contact us at any time at the address on our contact page. You always have a choice about whether or not you wish to receive marketing information from us.
If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
Details of the GDPR Owner
If you wish to submit a DSAR, or have any questions regarding this privacy statement, you must do so in writing using the details on our contact page. When requesting this information, we will require forms of ID to process this data and act accordingly. Torksey and Sheffield Caravans will accept the following forms of ID when information on your personal data is requested: passport, photo driving licence, utility bill (from the last three months) or a notarised ID document.
To make this site simpler, small data files are placed on your computer. These are known as cookies. Most big websites do this too. They improve things by remembering settings, so you don’t have to keep re-entering them whenever you visit a new page. Cookies also measure how you use the website so we can make sure it meets your needs. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. Session cookies will be deleted from your computer when you close your browser.
We use Google Analytics to analyse the use of our website. We will never use this statistical tool (or allow any third party) to track or to collect any personally identifiable information. Google will not associate your IP address with any other data held by Google. Neither we, nor Google will link or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy and selecting Block all cookies using the sliding selector. Blocking all cookies will however have a negative impact on the usability of this website.
Links to Other Websites
Our website contains links to our partners, as well as other external sites. You should note, that if you click through to any of these external sites, we do not have control over that site (unless it is a website which forms part of the Torksey and Sheffield Caravans group of companies). We cannot be responsible for the protection of any information that you provide to these other websites as they are not governed by this privacy statement. You should always exercise caution and look at the privacy statement of whichever website it is that you are visiting.